We will always do our utmost to ensure that you receive the best possible treatment. Regrettably, sometimes things go wrong. Our Quality Assurance scheme aims to give you a quick, but thorough, response to any concern about your treatment. In the first instance please raise any concern directly with the Practice.
If you are not satisfied with our response The Dental Complaints Service, an independent service funded by the General Dental Council, aims to address any outstanding issues related to private dental treatment. NHS Borders and the Scottish Public Services Ombudsmen are responsible for ongoing National Health Service related issues.